Your privacy matters to us
We follow strict privacy and data protection guidelines
Privacy introduction and scope
At zantherolai, we are dedicated to ensuring the confidentiality and proper handling of your information, in alignment with Australian standards and GDPR requirements. Our policy details how data is securely managed on our website.
As part of our commitment, you remain in control of the personal information you provide, and we regularly review processes for responsible management and transparency. This policy outlines which data we collect and how it is used.
Data collection and usage
We collect information to provide you with a secure, personalised consultation experience. Data includes contact details and anonymised site usage patterns, strictly for service improvement.
Directly provided information
- • Your contact details collected through forms or direct communication channels.
- • Written correspondence via email, web forms, or phone for session scheduling.
- • Queries or feedback you provide to enhance our service delivery approach.
- • Documents you may upload related to your consultation session.
- • Preferences you declare to customize your experience with us.
Automatically collected data
- • Anonymised website traffic data recorded for analytics and site functionality.
- • Technical details from device usage, such as browser and operating system.
- • Data about your navigation through our website, like visited pages and times.
- • Cookies used to enhance performance and remember your preferences.
- • Session identifiers used to maintain site security and prevent fraud.
How we use your information
All data is used for managing your sessions and website functionality—never for product promotions. Your privacy remains central to our approach.
- • Schedule and confirm consultation sessions with you securely.
- • Reply to your inquiries with service updates and content responses.
- • Adapt our consultations to align with your preferences and needs.
- • Monitor website performance and address any technical issues.
- • Improve user experience with aggregated, anonymous insights.
- • Comply with legal and regulatory data obligations where required.
- • Assess service quality and make necessary improvements.
Data responsibility: We conduct internal reviews and undertake appropriate security measures to protect your information. Our team is trained to handle personal data with discretion and professional care at all times.
Data sharing and disclosure
Your information is confidential. We only share data with partners supporting our consultation services or as required by law, always ensuring secure handling and necessity.
Approved service providers
We engage only trusted vendors for IT, analytics, and administrative services, requiring contracts that uphold strict confidentiality and privacy standards.
Legal obligations and access
We may provide access to data when formally required for compliance with Australian, GDPR, or other regulatory authorities.
Use of anonymous data
We analyse anonymous trend data to improve our site, always protecting your identity and privacy rights.
Your rights and choices
You are entitled to review, modify, or request removal of your personal data held by zantherolai. Your legal rights are outlined below and instructions for action are provided.
- • You can request access to your data at any time via written request.
- • If you find inaccuracies, request correction and we will promptly address them.
- • Request deletion of your information whenever you wish, subject to law.
- • You may obtain a copy of your data in a structured, digital format.
- • You can object to certain data uses according to applicable regulations.
- • Request restricted processing if you have concerns about handling.
For questions about this policy or to exercise your rights, please contact our team using the details provided below. We respond as quickly as possible to all data queries.
Your data’s security
zantherolai implements both technical and organisational safeguards to protect your personal data. We regularly review security processes and update as needed.
Technical protection measures
- • We use encrypted storage and communications wherever appropriate.
- • Routine system maintenance ensures our security posture remains strong.
- • Firewalls and intrusion detection limit unauthorized access attempts.
- • We regularly test and update all critical security infrastructure.
Organisational safeguards
- • Staff are trained on privacy and responsible data practices annually.
- • Only authorised personnel may access client details internally.
- • Incident response protocols support rapid resolution of any risks.
- • Regular compliance audits confirm our procedures meet required standards.
Data retention and management
We keep your information only as long as necessary for the consultation process, site operation, and compliance with regulatory standards.
- • Maintained securely as long as your account is active.
- • Stored solely for service quality review and advice adaptation.
- • Kept for contact history purposes during engagement.
- • Secured if connected to session management, not for marketing.
- • Used solely for opt-in updates or notifications you request.
Data is deleted or anonymised when it is no longer needed for your consultation or our internal reviews.
International data transfers
If your data is processed overseas, all measures will meet Australian and GDPR privacy safeguards. Contracts require compliance from any provider we use.
- • Partner platforms must uphold our security standards.
- • Transfer agreements follow current privacy regulations.
- • Any transfer is subject to a thorough privacy review.
- • You may request information about any overseas processing.
Cookies and tracking technologies
Cookies help us analyse site usage and respond to your preferences. No cookies are used to promote products or for third-party marketing on our site.
Main types of cookies
- • Enable basic site operation such as navigation and secure sessions.
- • Track website analytics to improve functionality for all users.
- • Store your selected preferences for a better experience.
- • Support enhanced features relevant to you during your session.
You can change cookie preferences at any time through your browser settings or by contacting us.
Policy review and updates
We review our privacy policy regularly and update as legal, industry, or operational needs arise. Updates are reflected on this page promptly.
- • Check this page to review our most current policies.
- • Major changes will be highlighted prominently for visitors.
- • Continued site use means acceptance of the updated policy.
- • Contact us for clarification about any policy updates.
We recommend returning periodically to stay informed about your rights.
Contact our privacy team
Reach out about privacy, data handling, or your rights via the contact channels below.
zantherolai
1 Bligh Street, Level 26, Sydney, NSW 2000 Australia
Phone: +61 8 7206 7561
Email: content@zantherolai.com
Latest update: September 29, 2025
Policy applies from: September 29, 2025